New Schneider facility is 'solutions-centric'

  • 07-May-2008 03:03 EDT

Schneider Electric in October opened a customer demonstration center at its facility in Raleigh, NC, so customers can see possible industrial solutions played out.

Believing that simply providing good product is not enough, Schneider Electric recently launched what it calls the Automation and Control Innovation Center, a hands-on demonstration area at its facility in Raleigh, NC, designed to highlight the company’s ability to provide industrial solutions, not just products.

The innovation center will be tailored for visiting customers with various Schneider automation and controls products that work together to provide solutions for whatever problems the customer may be experiencing in their production plant. Or, the customer may just want to try out an idea.

“Our people not only understand the specific products and applications for using automation and controls technology, but use their breadth of experience to deliver total solutions for the challenges that customers face,” said Andy Gravitt, Vice President, Industrial Automation and Control, Schneider Electric North America Operating Division. He was among the company officials participating in the October 26 Innovation Center grand opening.

Instead of Schneider engineers and others lugging demonstration items to customers across the country, customers can come to the innovation center and see the full array of Schneider products and solutions. Schneider Electric product and service experts will work together to customize the center based on a particular customer’s needs.

Demonstrations will be given to both end users, such as vehicle and off-highway equipment makers, and automation and controls equipment OEMs.

Schneider in October also launched the Industrial Solutions Center (ISC). Unlike the Innovation Center, the ISC is not a physical place. Rather, it serves as a resource for end users. With more than 50 engineers, the ISC provides application-specific solutions, engineering support, continuous improvement consulting, and project-management services to manufacturers. It is designed to act as an extension of an end user’s design and operations teams.

“Our industrial customers want a solutions provider with strong automation, control, and process expertise,” said Greg Bodenhamer, Director, Industrial Solutions Center, Schneider Electric North America Operating Division. “The Industrial Solutions Center offers interoperable solutions that can connect control systems to enterprise systems for improved production yield and efficiency, and ultimately, improve total operational performance.”

Paris-based Schneider’s major brands include Square D, Telemecanique, and Merlin Gerin. Schneider Electric North America Operating Division is based in Palatine, IL.

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