Fleet services in a competitive environment

  • 13-Nov-2015 03:20 EST
r-447_hr4 5.jpg

A book from SAE International, Fleet Services—Managing to Redefine Success, combines the interests of fleet managers and their customers to achieve a higher level of business performance. The book provides a back-to-basics approach that begins by redefining a fleet’s customers to fully identify and provide customer-driven services. It provides a keen focus on operations, cost management, leadership, and customer service—all requirements for fleets to thrive in today’s competitive business environment. Basic concepts and customer service fundamentals, along with integrated best practices and business tools, are described. This model can be applied by service groups of any size to achieve quality performance benefits for both the customer and the fleet-provider. For more information or to order Fleet Services—Managing to Redefine Success, visit http://books.sae.org/r-447/. For an interview with author Tim King, visit https://youtu.be/uunzOeptpNA.

HTML for Linking to Page
Page URL
Rate It
0.00 Avg. Rating

Read More Articles On

Lengthy automotive development and production cycles have long prevented automakers and startups from working together. While that’s changed a bit, many young companies still find it difficult to work with OEMs.
BWI is developing what it believes will be a cost-effective system that would improve ride quality at lower cost than employing magneto-rheological (MR) suspension units.
Swamy Kotagiri will discuss how to foster an innovative organizational culture during a Leadership Summit roundtable, April 4 at the SAE WCX17 in Detroit. He spoke recently with Automotive Engineering on this topic at Magna’s Troy, MI, offices during the company's annual Innovation Awards activity.
While Donald Trump was blasting China for allegedly taking U.S. jobs, GM was quietly importing new China-made vehicles into the U.S.

Related Items

Technical Paper / Journal Article
Training / Education
Technical Paper / Journal Article
Training / Education
Training / Education
Technical Paper / Journal Article