Upcoming Volvo communication system services trucks remotely

  • 18-Jul-2012 04:14 EDT

Illustration of how Volvo Trucks' new Telematics Gateway works.

In 2013, Volvo Trucks plans to release Telematics Gateway, a new software-based system that enables service technicians to evaluate trucks while they are on the road. The system will be able to access a truck’s information, including diagnostic trouble codes and mileage, over a wireless connection. Wear and tear on brake pads, batteries, and other elements of the vehicle can be detected remotely, which means fewer unnecessary trips to the workshop. “Today when we service a truck, we estimate a planned driving condition, but then the customer may use it more and drive in more heavy conditions,” said Christian Gustavsson, head of service at Volvo Trucks. “Now we can actually read out the usage from the truck so we can service the truck when it is really necessary.” The system will issue a warning if wear reaches a critical level, alerting the service technician to contact the customer and schedule a service. This increases the truck’s uptime and helps avoid unplanned maintenance stops. An informational video is available from Volvo Trucks on YouTube: http://www.youtube.com/watch?v=FmOYiOIF7lY&list=UUkKEthtUQHmBqIYZTHyfXoA&index=0&feature=plcp.

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